Terms and Conditions

About Us

The Board Hoard Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us .

Our Contact details:
The Board Hoard Ltd
c/o Cater for You
Building 2 Hillbottom Road
High Wycombe
Bucks
HP12 4HJ
United Kingdom

Please note we are an ONLINE STORE ONLY, please do not come to our address expecting a shop. If you would like to collect an order or inspect any items before purchase then you are more than welcome to however please contact us first to arrange a suitable date and time.

Making A Purchase – Making a purchase could not be easier. Just browse our catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order.

Delivery Schedule – We will send your order out within 2 working days or purchase on whichever delivery service is selected at the checkout, please see our delivery page for full details.

Credit Card Security – All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us – If you need to reach us, please email us using the contact us form though the website and we will respond to you within 24 hours.

Privacy Policy – The Board Hoard does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.

Condition Score – We have given all of our second hand items a rating out of ten for their condition, these scores are explained on our condition score page.  If purchasing one of these items please make sure you have read this page carefully.

Returns Policy – As all of our products are used we have endeavored to describe their condition as best we can using our condition score system and product photos, if you have any issues with the condition differing from how we have described them or are just not happy with the items please contact us withing 24 hours of delivery.  This is not a cheap / free hire service.  If the items are as described and you just want to return the item, collection charges start from £12.00.

Liability for shortages & goods damaged in transit will not be accepted unless notification is made to the Customer Services Department of the Board Hoard within 24 hours of receipt.